Find quick answers to your questions below...
Order Status
Has my order shipped?
Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
My Account
How do I create an account?
1)Click the "My Account / Order Status" link at the top right side of our site.
2)Enter your email address.
3)Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view ourPrivacy Policyfor more information.
How do I edit my account information?
Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
Please see our No Hassel Returns Page for complete details regarding our return policy.
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
International Shipping
Do you ship to my country?
We only offer international shipping to Canada. Shipments to Canada are billed actual freight charges based on the method of shipment, weight and package dimensions. ACOM is responsible for delivery up through the confirmation of delivery to the customer. ACOM is not responsible for any packages lost, damaged or stolen after delivery has been made.
ACOM Guarantees
What forms of payment do you accept?
VISA * MasterCard * American Express * Net 30 Days Credit Account with an Approved Credit Application.
To Receive Credit Terms:Fill out our online Credit Application and return it to ACOM for review and approval. E-mailordersupplies@acom.comor Call us 1-800-891-7899 and we'll be glad to fax one to you. To return the credit application via fax, our fax number is 1-562-424-7560.
Once approved, you can order online using a purchase order instead of a credit card. (For organizations that require hard copy Purchase Orders, please fax your hard copy P.O. to fax # 1-562-424-7560 to expedite processing of your order.)
We also offer a Standing Purchase Order Program for our credit term customers. This allows you to receive our products at the dates you specify without having to go through the re-ordering process. It also helps to protect you from running out of our products at crucial times. Quantity price discounts are offered through this program.
Do I have to pay sales tax?
You only have to pay sales tax if you are located in a state we have a business presence in, tax will be automatically calculated and added if this is the case.
I have a question on my charges.
Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).